Last updated: September 2026
At Zimonakiddies, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help resolve it.
Return Window
You may request a return or exchange within 3 days of receiving your order.
To be eligible, the item must be unused, unworn, unwashed and in its original condition, with tags and packaging intact where applicable.
Eligible Returns
We may accept a return or exchange where:
- You received the wrong item or size due to an error on our part.
- The item arrived damaged or defective.
- The item is materially different from its description.
If the issue was caused by Zimonakiddies, please contact us with your order details and clear photos/videos of the item so we can assess the issue.
Wrong Size or Change of Mind
Please check the size information carefully before placing your order.
If you selected the wrong size or changed your mind after receiving your order, an exchange may be considered where the item is unused and in its original condition. The availability of the requested replacement size will determine whether an exchange can be made.
Return and re-delivery costs for customer-requested exchanges may be the responsibility of the customer.
Items That Cannot Be Returned
For hygiene and safety reasons, certain items may not be eligible for return once used or opened. This may include items such as swimwear, underwear and other personal-use items.
Any product specifically marked Final Sale or Non-Returnable will not be eligible for return except where required by applicable law.
Refunds
Where a refund is approved, it will be processed after the returned item has been received and inspected.
Refunds will generally be made using the original payment method where possible. Processing time may depend on the payment provider or bank.
Return Delivery Costs
If the return is due to an error on our part, such as sending the wrong item or a defective item, Zimonakiddies will work with you on the reasonable return/replacement delivery arrangements.
For customer-requested exchanges, such as an incorrect size selected at checkout, the customer may be responsible for return and re-delivery costs.
How to Request a Return
Please contact us within 3 days of receiving your order via:
Email: zimonakiddies@gmail.com
Phone/WhatsApp: 09092147169
Please include your order number, the item concerned and a brief explanation of the issue. Photos or videos may be requested where necessary.
We will review your request and let you know the next steps.
Important
Please inspect your order as soon as you receive it and contact us promptly if there is an issue. We aim to handle genuine complaints fairly and resolve them as quickly as possible.
At Zimonakiddies, we want you to be happy with your purchase
We aim to handle genuine complaints fairly and resolve them as quickly as possible.